Shipping policy

Delivery is usually next day but can take up 3–5 working days (from date of placing order). If you believe your item has been lost, call 0161 244 8816 and speak to our customer service team to try and resolve the issue.

Item temporarily out of stock

If an item temporarily goes out of stock and we expect to receive new stock within a reasonable time we will hold your order and dispatch the item to you as soon as stock is available.

Item unavailable

If an item becomes unavailable (which means we are unexpectedly unable to fulfil you order and are unlikely to receive new stock within a reasonable time) we will either telephone or email you to let you know and automatically refund your card or credit account.

Account declined (payment not processed)

If we cannot process payment for any reason, we will either telephone or email you to let you know and ask you to access your account and update your card or bank details as necessary.