Refund policy

We will authorise the return of an item in the following cases:

Faulty or damaged item

You may return any item that was faulty or damaged when received for a full refund. We will refund your card or credit account once we have received and processed the item. In these cases we will also either refund the return postage or arrange for the item to be collected.

Duplicate or incorrect item

You may return any duplicate or incorrect item sent to you as a result of our error for a full refund. We will refund your card or credit account once we have received and processed the item. In these cases we will also either refund the return postage or arrange for the item to be collected.

Unwanted item

You may return any unopened and unused item within 14 days of receiving it, for a full refund. We will refund your card or credit account once we have received and processed the item

• We will only refund postage if the return is a result of our error.

• We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error.

• Due to the nature of some of our products, certain returns may be subject to a re-stocking charge.

• Items that are special ordered have a 25% restocking fee.

In all cases, for a return to occur, prior notice must be given to our customer service team, by email sales@m60.co.uk  You will be given a returns number which must be clearly marked on the returned goods. We may also arrange for any returned items to be uplifted either using our own transport or an external carrier service, you will be notified of this prior to the time.